Return Policy

Returns (Online Store Purchases Only)

• Our policy lasts for 15 days after the date of delivery for customers in the US. If 15 days have elapsed since the date of delivery, we cannot offer a refund or exchange.
• Custom pieces such as nameplates, name rings, teeth (grillz), etc. are non-refundable and will not be available for use as store credit.
• Personalizations and alterations (such as but not limited to: an engraving or monogram on a bracelet, pendant, or ring; a resizing service on a ring, chain, or bracelet) will also void the return policy. You will be notified before or after your purchase if an item is categorized as such.
• Returned items are subject to a 15% restocking fee, which will be deducted from the refund.
• Shipping fees are non-refundable.
• We are not able to reimburse you for duties and import taxes paid upon delivery for order returns from outside of the US, such as Canada, the United Kingdom, Germany, and Australia, and any other applicable country not listed.
• To be eligible for a return, your item must be unused and in the same condition that you received it in. The original packaging must also be included. To complete your return, we might require a receipt or other proof of purchase.

Return Shipping Address

To return your product, please contact us at info@lucky.diamonds with the order number and "RETURN" in the subject. Once the return has been approved, ship the return to the following address:

Lucky Diamond

Attn: Returns

169 Canal Street

Ground Floor

New York, New York, US 10013

You, as the buyer, will be responsible for shipping fees accrued for returns. The return shipping fee will be deducted from your refund. The time it takes for a refunded/exchanged item varies based on your location. We will provide you with tracking information at the time of shipment via email.

If you are shipping an item worth over $100, consider using a trackable shipping service and purchasing insurance for your package. We cannot guarantee that we will receive your return.

Final Sale items (if applicable)

Only items purchased at regular store prices may be refunded. Final sale/discounted price items cannot be refunded.

Exchanges (if applicable)

We replace items only if they are defective or damaged. If you need an exact replacement, send us an email at info@lucky.diamonds and send your item to 169 Canal Street, New York, New York, US 10013. Exchanges are not subject to the 15% restocking fee.

Refunds (if applicable)

Once your return has been received and inspected, we will send you an email to notify you that we have received the item(s). We will also notify you of the approval or rejection of your refund. If your return has been approved, your refund will be processed, and credit will automatically be applied to your credit card (or other original method of payment) within 3 to 7 business days.

Where is my refund? (if applicable)

If you still have not received a refund within a week of the refund confirmation notice, please contact your bank and credit card company/PayPal. Processing time for refunds can be lengthy; it may take some time before your refund is posted.
If you’ve followed this procedure and still have not been notified of or received your refund, please contact us at info@lucky.diamonds

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive full credit for the value of your return. Once the returned item is received, a gift certificate will be e-mailed to you. If the item was not marked as a gift at the time of purchase, or if the gifter had the order shipped to him or herself and later given to you, we will issue a refund to the gifter's payment method, and he/she will be responsible for the handling of the credit/gift certificate.